Casual Sales Administrator

Job Details

Based in Lawnton, North Brisbane, we are currently recruiting for a Casual Sales Administrator.

Initially working 20-25 hours per week. We envisage that this role will continue to grow in hours to match the needs of the business. Must be flexible with availability Monday-Friday.

About the Role:

  • Provide customer service in a timely and professional manner to all stakeholders.
  • Processall orders received via EDI, email or phone whilst meeting strict deadlines.  
  • Achieve high level of data accuracy.
  • Identify and escalate any current or potential inventory issues to relevant team members.
  • Maintain CRM customer records.
  • Manage the communication to relevant parties for delivery schedules.
  • Coordinate the logistics of deliveries to stores, DC’s and 3PL’s, with both internal and external parties.
  • Follow the customer complaint process, escalating as necessary and responding within company guidelines

About you:

  • Minimum two years sales administration experience essential.
  • Intermediate Office 365 proficiency.
  • CRM experience preferred.
  • Understanding of sales and delivery performance metrics.
  • Efficient time management with high attention to detail.
  • Exceptional organisational and multitasking skills in a fast-paced environment.
  • Professional phone manner coupled withoutstanding customer service skills.
  • Sound interpersonal skills and the ability to work autonomously and as part of a team.

What’s on Offer:

  • Opportunity to work in a supportive, professional, and friendly team environment.
  • Well-established work systems and procedures.
  • 100% Australian owned, local company.  
  • An opportunity to become an integral member of a well-established, growing business.

For further information on any of our Positions Vacant please email hr@bigdogpetfoods.com

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